Physics Shops Survey

The Department of Physics is undergoing a review of its support services. As part of this process, we are requesting information from you as a past or current (or possibly future) user of the various Physics shops.  Our mission is to maintain and improve services, so please take a few moments to complete the following survey. This information is confidential and will be provided to the Associate Chair for Facilities and Personnel for use in the evaluation process. If you would like to participate, please complete the form below and press the "submit" button to submit your comments electronically. Thank you for your time and feedback.

Customer Service:  (Please respond to the following statements by indicating by selecting your response from the scale of “1”to “5,” with 5 = STRONGLY AGREE and 1 = STRONGLY DISAGREE. If you do not use or have not used the services of the facility, please indicate with “N/A.”)

The staff treated me in a courteous and professional manner.

Machine Shop Student Shop Electronics Shop
1   2   3   4   5    N/A 1   2   3   4   5    N/A 1   2   3   4   5    N/A

The staff was responsive in a reasonable time to my inquiries.

Machine Shop Student Shop Electronics Shop
1   2   3   4   5    N/A 1   2   3   4   5    N/A 1   2   3   4   5    N/A

Overall, the staff understood what I needed and was responsive.

Machine Shop Student Shop Electronics Shop
1   2   3   4   5    N/A 1   2   3   4   5    N/A 1   2   3   4   5    N/A

 

Communication: (Please respond to the following statements by indicating by selecting your response from the scale of “1”to “5,” with 5 = STRONGLY AGREE and 1 = STRONGLY DISAGREE. If you do not use or have not used the services of the facility, please indicate with “N/A.”)

The staff provided me with an estimate of the cost of my job prior to starting.

Machine Shop Electronics Shop
1   2   3   4   5    N/A 1   2   3   4   5    N/A

The staff notified me on a regular basis of the status of my job, including when it was completed.

Machine Shop Electronics Shop
1   2   3   4   5    N/A 1   2   3   4   5    N/A

The staff notified me of obstacles to progress, e.g. material receipt delay, design problems, staffing shortages.

Machine Shop Electronics Shop
1   2   3   4   5    N/A 1   2   3   4   5    N/A

The staff notified me of expected cost overruns prior to occurrence.

Machine Shop Electronics Shop
1   2   3   4   5    N/A 1   2   3   4   5    N/A

Overall, the staff was effective in exchanging information with me regarding my projects.

Machine Shop Student Shop Electronics Shop
1   2   3   4   5    N/A 1   2   3   4   5    N/A 1   2   3   4   5    N/A

 

Quality of Service:  (Please respond to the following statements by indicating by selecting your response from the scale of “1”to “5,” with 5 = STRONGLY AGREE and 1 = STRONGLY DISAGREE. If you do not use or have not used the services of the facility, please indicate with “N/A.”)

My job(s) was (were) completed accurately and according to specifications.

Machine Shop Electronics Shop
1   2   3   4   5    N/A 1   2   3   4   5    N/A

My job(s) was (were) completed within a reasonable timeframe according to schedule and by the date needed and/or requested.

Machine Shop Electronics Shop
1   2   3   4   5    N/A 1   2   3   4   5    N/A

If an estimate was provided, the cost of my job fell at or below the anticipated estimate.

Machine Shop Electronics Shop
1   2   3   4   5    N/A 1   2   3   4   5    N/A

Cost or schedule overruns (if applicable) were reasonable.

Machine Shop Electronics Shop
1   2   3   4   5    N/A 1   2   3   4   5    N/A

Shop staff were qualified and had sufficient expertise to do or assist with the job.

Machine Shop Student Shop Electronics Shop
1   2   3   4   5    N/A 1   2   3   4   5    N/A 1   2   3   4   5    N/A

Overall, the quality of service provided to me was….(use the scale from 1 to 5 where 1 is worst and 5 is best)

Machine Shop Student Shop Electronics Shop
1   2   3   4   5    N/A 1   2   3   4   5    N/A 1   2   3   4   5    N/A

 

Capability:  

Please provide examples (if any) where problematic equipment was used for my job(s). In your opinion, would upgrades have had a beneficial effect?

Please provide examples of equipment that would have allowed you or the shop staff to make better use of the facilities.

Please provide examples of technical expertise that would have allowed you to make better use of the facilities.

Any Additional Comments :

Please share any additional comments you may have, including things such as what we have done well, what we could improve, what we should be doing that we are not currently, and/or why you choose to use other available facilities in lieu of the Physics shops.  You may use the scroll box below to pass along your comments.

Name    E-mail address

Press the "Submit" button to submit this evaluation form electronically, or use the "Clear Form" button to erase your comments and begin again.